Shipping policy

Where we ship

We currently ship within Pakistan only. We do not offer international shipping at this time.

Processing time

All orders are processed within 2-3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we're experiencing a high volume of orders, processing may take a little longer we'll notify you by email if there's a significant delay.

Shipping rates and delivery time

Shipping charges for your order will be calculated and displayed at checkout.

Once your order has shipped, delivery typically takes 3-7 business days, depending on your location within Pakistan.

Order tracking

Once your order has shipped, you will receive a shipping confirmation email or message with your tracking information. Please allow 24 hours for tracking information to update after you receive this notification.

Order not received

If your order hasn't arrived within the estimated delivery window, please contact us at contact@shopaizel.com with your order number so we can look into it for you.

Damaged or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, contact us immediately at contact@shopaizel.com so we can evaluate the issue and make it right.

Questions

If you have any questions about shipping, feel free to reach out to us at contact@shopaizel.com.