We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange. Please note that we do not offer refunds, all approved returns will be processed as an exchange only.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start an exchange, you can contact us at contact@shopaizel.com.
If your exchange request is accepted, we'll send you shipping instructions and the return address to send your package to. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange question at contact@shopaizel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
How exchanges work
Once your exchange request is accepted and we've received and inspected the returned item, we'll help you select a replacement item of equal value. If the item you'd like costs more, we'll send a separate payment link for the difference. We do not issue refunds or store credit for price differences on lower-value items.
Processing
We will notify you once we've received and inspected your returned item, and let you know if your exchange was approved or not. If approved, we'll try processing your exchange within 10 business days of receiving the item back.
If more than 15 business days have passed since we've approved your exchange, please contact us at contact@shopaizel.com.
